TOC: Cases on Managing E-Services
Introduction
Cases on Managing E-Services, Book edited by Ada Scupola
: : : Posting
Cases on Managing E-Services
ISBN: 978-1-60566-064-6; 324 pp; October 2008
Edited by: Ada Scupola, Roskilde University, Denmark
Section I: Issues and Challenges of E-Services
Chapter I: Services, e-services and non-services
Anders Henten, Aalborg University, Demark
Chapter II: Developing Measures and Standards for the European Electronic Signatures Market
Ioannis P. Chochliouros, Hellenic Telecommunications Organization S.A. (OTE), Greece
Anastasia S. Spiliopoulou, Hellenic Telecommunications Organization S.A. (OTE), Greece
Dr. Tilemachos D. Doukoglou, Hellenic Telecommunications Organization S.A. (OTE), Greece
Elpida Chochliouros, General Prefectorial Hospital “Georgios Gennimatas”, Greece
Chapter III: Quality Assessment of Digital Services in e-Government with a Case Study in an Italian Region
Flavio Corradini, University of Camerino, Italy
Alberto Polzonetti, University of Camerino, Italy
Barbara Re, University of Camerino, Italy
Chapter IV: Self-Service Systems: Quality Dimensions and Users’ Profile
Calin Gurau, GSCM – Montpellier Business School, France
Chapter V: Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press?
Carlos Flavián Blanco, University of Zaragoza, UK
Raquel Gurrea Sarasa, University of Zaragoza, UK
Section II: Cases on Business -To-Consumer E-services
Chapter VI: Profightstore.com – Developing an Online Store for the Niche Market
Mirjana Pejic-Bach, Zagreb University, UK Miran Pejic-Bach, Dux Sport
Chapter VII: Emerging E-Services in Accounting: A longitudinal Case Study
Benita Gullkvist, HANKEN – Swedish School of Economics and Business Administration, Finland
Chapter VIII: eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective
Ahonen Aki, OP Bank Group Central Cooperative,
Salonen Jarno, VTT Technical Research Centre of Finland, Finland
Raija Järvinen, Turku School of Economics, Finland
Jouni Kivistö-Rahnasto, Tampere University of Technology, Finland
Chapter IX: E-bay: An E-Titan Success Story
John Wang, Montclair State University, USA
James Yao, Montclair State University, USA
Ruiliang Yan, Virginia State University, USA
Jeffrey Hsu, Fairleigh Dickinson University, USA
Section III: Cases on Business -to- Business E-services
Chapter X: Limitations and perspectives on use of E-services in engineering consulting
Hanne Westh Nicolajsen, Technical University of Denmark, Denmark
Morten Falch, Technical
University of Denmark, Denmark
Chapter XI: The role of e-services in the transition from the product focus to the service focus in the printing business – Case Lexmark
Esko Penttinen, Helsinki School of Economics, Finland
Timo Saarinen, Helsinki School of Economics, Finland
Pekka Sinervo, Lexmark, Finland
Chapter XII: Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector
Alexander Yap, Elon University, USA
Wonhi Synn, Elon University, USA
Section IV: Cases on E-government
Chapter XIII:The Case of Roskilde University E-Services
Simon Heilesen, Roskilde University, Denmark
Chapter XIV:E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library
Ada Scupola, Roskilde University, Denmark
Chapter XV: Introducing E-Procurement in a local Healthcare Agency
Tommaso Federici, University of Tuscia, Italy
Chapter XVI: Providing Tele mental health services after disasters – a case based on the post tsunami experience
Shashi Bhushan Gogia, AMLA MEDIQUIP and Indian Association of Medical Informatics, India
Chapter XVII: vGOV!Remote Video Access to Government Services
Robert Rubeck, University of North Dakota, USA
Glenn A. Miller, University of North Dakota, USA
For more information about *Cases on Managing E-Services, *you can view the title information sheet at . To view the Table of Contents and a complete list of contributors online go to
Published under the imprint Information Science Reference (formerly Idea Group Reference)
DESCRIPTION
After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services.
Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.
“The purpose of this book is to lay some theoretical foundations for understanding e-services as well as provide real life cases of e-services. The cases have been chosen in different fields such as accounting, libraries, martial arts, and insurance to illustrate the complexity and the infancy of the e-service paradigm."
– Ada Scupola, Roskilde University, Denmark*
ABOUT THE EDITORS
Ada Scupola is an associate professor at the Department of Communication, Business and Information Technologies, Roskilde University, Denmark. She holds a PhD in social sciences from Roskilde University, an MBA from the University of Maryland at College Park, USA and a MSc. from the University of Bari, Italy. She is the editor-in-chief of The International Journal of E-Services and Mobile Applications. Her main research interests are e-services, adoption and diffusion of e-commerce and e-services in SMEs, ICTs in clusters of companies, the impact of e-commerce on industrial and organizational structures. She is collaborating and has collaborated to several national and international research projects on the above subjects. Her research has been published in several international journals among which the Journal of Electronic Commerce in Organizations, The Journal of Information Science, The Journal of Global Information Technology Management, Scandinavian Journal of Information Systems, The Journal of Electronic Commerce in Developing Countries and in numerous book chapters and international conferences.