TOC: Service Industries J
Introduction
Service Industries Journal, 28(6)
 : : : TOC
: : journals |
Relevant ARCategory: |
Does online relationship marketing enhance customer retention and cross-buying?
–Chiung-Ju Liang; Hui-Ju Chen; Wen-Hung Wang [] []
Consumer views of self-service technologies
–Lawrence F. Cunningham; Clifford E. Young And; James H. Gerlach [] []
The New Service Model: a review, a critique and a way forward
–Elena P. Antonacopoulou; Efrosyni Konstantinou [] []
In search of ‘product-service’: evidence from aerospace, construction, and engineering
–Stewart Johnstone; Andrew Dainty; Adrian Wilkinson [] []
The moderating effects of gender roles on service emotional contagion
–Miao-Que Lin; Li-Shia Huang; Yi-Fang Chiang [] []
Individual differences in price responsiveness within and across food brands
–Jorge M. Oliveira-Castro; Gordon R. Foxall; Victoria K. James [] []
The market share–profitability relationships in the securities industry
–Wenyi Chu; Chien-Nan Chen; Chuang-Hung Wang [] []
Customer value creation in professional service relationships: the case of credence goods
–Charles Howden; Andrew D. Pressey [] []
Learning for environmental adaptation and knowledge-intensive services: the role of public networks for SMEs
–César Camisón [] []