TOC: J Service Res
Introduction
Journal of Service Research, 11(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability: A Comprehensive Service-Profit Chain Application
–Bart Lariviere [] []
Service Loyalty: An Integrative Model and Examination across Service Contexts
–Xiaoyun Han, Robert J. Kwortnik Jr, and Chunxiao Wang [] []
Who Wants a Relationship Anyway?: Conditions When Consumers Expect a Relationship With Their Service Provider
–Peter J. Danaher, Denise M. Conroy, and Janet R. McColl-Kennedy [] []
Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction
–Martin Reimann, Ulrich F. Lunemann, and Richard B. Chase [] []
The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters
–Lee Phillip McGinnis, James W. Gentry, and Tao Gao [] []
The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses
–Klaus Schoefer and Adamantios Diamantopoulos [] []