TOC: Service Ind J
Introduction
Service Industries Journal 28(4)
 : : : TOC
: : journals |
Relevant ARCategory: |
Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry
–Author: Jen-Te Yang [] []
Consumer-based brand equity and brand performance
–Jorge M. Oliveira-Castro; Gordon R. Foxall; Victoria K. James; Roberta H. B. F. Pohl; Moema B. Dias; Shing W. Chang [] []
Producer services: growth and roles in long-term economic development
–Karl-Johan Lundquist; Lars-Olof Olander; Martin Svensson Henning [] []
Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation
–Yung-Ho Chiu; Chyanlong Jan; Da-Bai Shen; Pen-Chun Wang [] []
The influence of emotions on customer’s cognitive evaluations and satisfaction in a service failure and recovery context
–Concepción Varela-Neira; Rodolfo Vázquez-Casielles; Víctor Iglesias-Argüelles [] []
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
–Hong-Sheng Chang; Han-Liang Hsiao [] []
Ecommerce and hotel performance: three-stage DEA analysis
–Jui-Kou Shang; Wei-Ting Hung; Chang-Fang Lo; Fei-Ching Wang [] []
Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies
–Arménio Rego; Miguel Pina E. Cunha [] []
Effects of marketing and relationship variables on service intermediaries’ promotional program participation
–Shih-Ping Jeng [] []