TOC: Managing Service Quality
Introduction
Managing Service Quality, 18(3)
 : : : TOC
: : journals |
Relevant ARCategory: |
Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU
–Siobhan Tiernan, Dawna L. Rhoades, Blaise Waguespack Jr [] []
Shopper age and the use of self-service technologies
–Dwane H. Dean [] []
Testing the role of service quality on the development of brand associations and brand loyalty
–K. Alexandris, S. Douka, P. Papadopoulos, A. Kaltsatou [] []
Investigating the concept of potential quality: An exploratory study in the real estate industry
–Sven Tuzovic [] []
ISO 9001 and residential homes for the elderly: a Delphi study
–Iñaki Heras, Ernesto Cilleruelo, Jon Iradi [] []
An assessment of the empirical characteristics of top journals in services marketing
–Göran Svensson, Bård Tronvoll, Terje Slåtten [] []