TOC: J Services Mar
Introduction
Journal of Services Marketing, 22(3)
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Relevant ARCategory: |
The consumer’s expectation formation process over time
–Jane W. Licata, Goutam Chakraborty, Balaji C. Krishnan [] []
Using volume flexible strategies to improve customer satisfaction and performance in health care services
–Thomas L. Powers, Eric P. Jack [] []
Professional service firms entering emerging markets: the role of network relationships
–Susan Freeman, Mark Sandwell [] []
The customer socialization paradox: the mixed effects of communicating customer role expectations
–Kenneth R. Evans, Simona Stan, Lynn Murray [] []
The role of emotion in explaining consumer satisfaction and future behavioural intention
–David Martin, Martin O’Neill, Susan Hubbard, Adrian Palmer [] []
Determinants of the speed of elimination decision making in financial services
–Paraskevas C. Argouslidis [] []
Using question order for predictive service quality measures
–Carol W. DeMoranville, Carol C. Bienstock, Kim Judson [] []