TOC: Managing Servic Quality
Introduction
Managing Service Quality, 18(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Value in use through service experience
–Sara Sandström, Bo Edvardsson, Per Kristensson, Peter Magnusson [] []
Effects of e-service quality on loyalty intention: an empirical study in online auction
–Chia-Hui Yen, Hsi-Peng Lu [] []
The role of emotion in service evaluation: Senior citizens’ assessments of long-term care services
–Anna Essén, Solveig Wikström [] []
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
–Rita Faullant, Kurt Matzler, Johann Füller [] []
How some service firms have become part of “service excellence” folklore: An exploratory study
–David Solnet, Jay Kandampully [] []
Call centre service quality for the public: a Scottish framework for the future
–Adrienne Curry, Wilma Lyon [] []