TOC: Managing Service Quality
Introduction
Managing Service Quality, 18(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
Managing human resources for service excellence and cost effectiveness at Singapore Airlines
–Jochen Wirtz, Loizos Heracleous, Nitin Pangarkar [] []
Twenty years of service quality performance in the US airline industry
–Dawna L. Rhoades, Blaise Waguespack Jr [] []
Quality convergence in airline co-brand alliances
–Michael Tsantoulis, Adrian Palmer [] []
Alternative measures of service quality: a review
–Riadh Ladhari [] []
Customer-support service in the relationship perspective
–Inger Roos, Bo Edvardsson [] []