TOC: J Service Res
Introduction
Journal of Services Marketing, 22(1)
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: : journals |
Relevant ARCategory: |
Brand familiarity: its effects on satisfaction evaluations
–Jackie L.M. Tam [] []
Implementation of service profit chain initiatives in a franchise system
–Alex Maritz, Gideon Nieman [] []
An empirical analysis of e-service implementation: antecedents and the resulting value creation
–Adam Rapp, Tammy Rapp, Niels Schillewaert [] []
Causes and consequences of grudge-holding in service relationships
–Matthew P. Bunker, Dwayne Ball [] []
Comparing three signals of service quality
–Dwane H. Dean, Jane M. Lang [] []
An exploration of happy/sad and liked/disliked music effects on shopping intentions in a women’s clothing store service setting
–Greg Broekemier, Ray Marquardt, James W. Gentry [] []
The notion of internal market orientation and employee job satisfaction: some preliminary evidence
–Spiros Gounaris [] []