TOC: J Service Res
Introduction
Journal of Service Research, 10(4)
 : : : TOC
: : journals |
Relevant ARCategory: |
The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms
–Kate Walsh, Cathy A. Enz, and Linda Canina [] []
Designing Multi-Interface Service Experiences: The Service Experience Blueprint
–Lia Patricio, Raymond P. Fisk, and Joao Falcao e Cunha [] []
Pooling Restaurant Reservations to Increase Service Efficiency
–Gary M. Thompson and Robert J. Kwortnik Jr [] []
Satisfiers and Dissatisfiers in the Online Environment: A Critical Incident Assessment
–Betsy Bugg Holloway and Sharon E. Beatty [] []
Drivers of Service Satisfaction: Linking Customer Satisfaction to the Service Concept and Customer Characteristics
–Shannon Anderson, Lisa Klein Pearo, and Sally K. Widener [] []
The Dynamics Underlying Service Firm–Customer Relationships: Insights From a Study of English Premier League Soccer Fans
–Lloyd C. Harris and Emmanuel Ogbonna [] []