TOC: Service Ind J
Introduction
Service Industries Journal, 28(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
–Crispen Chipunza [] []
Classifying, identifying and managing the service brand saboteur
–Elaine Wallace Lecturer; Leslie De Chernatony [] []
Ahead of their time? Barriers to action in green tourism firms
–Nadia Tzschentke; David Kirk; Paul Lynch [] []
Targeting university students in audience development strategies for opera and ballet
–Mária Tajtáková; Daniel Arias-Aranda [] []
How managers in the financial services industry ensure financial performance
–Chiung-Ju Liang; Wen-Hung Wang [] []
Employee behaviour and relationship quality: impact on customers
–Amanda Beatson; Ian Lings; Siegfried Gudergan [] []
International franchise partner selection and chain performance through the lens of organisational learning
–Catherine L. Wang; Levent Altinay [] []
Exploring the determinants of E-loyalty among travel agencies
–Leo Huang [] []
The relationship between network structure and international channel performance: a moderating effect of E-business activity
–Hsin Hsin Chang; I. Chen Wang [] []