TOC: J Service Res
Introduction
Journal of Service Research, 10(3)
 : : : TOC
: : journals |
Relevant ARCategory: |
Rating E-Tailers’ Money-Back Guarantees
–Thorsten Posselt, Eitan Gerstner, and Dubravko Radic [] []
The Effect of the Servicescape on Service Workers
–Janet Turner Parish, Leonard L. Berry, and Shun Yin Lam [] []
The Impact of Call Center Employees’ Customer Orientation Behaviors on Service Quality
–Anat Rafaeli, Lital Ziklik, and Lorna Doucet [] []
Perceived Service Quality and Customer Trust: Does Enhancing Customers’ Service Knowledge Matter?
–Andreas B. Eisingerich and Simon J. Bell [] []
Exploring Customer Loyalty Following Service Recovery: The Mediating Effects of Trust and Emotions
–Tom DeWitt, Doan T. Nguyen, and Roger Marshall [] []
The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers’ Waiting-Time Decisions
–Piyush Kumar and Parthasarathy Krishnamurthy [] []