TOC: Service Bus
Introduction
Service Business, 2(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
What do we really know about services?
–Gary Akehurst [] []
Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality
–Colin Armistead, Paul Pettigrew [] []
Discovering the “customer annoyance iceberg” through evidence controlling
–Bernd Stauss, Wolfgang Seidel [] []
Complaint management and the role of the chief executive
–Melissa Cunliffe, Robert Johnston [] []
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
–Klaus Schoefer, Adamantios Diamantopoulos [] []