TOC: Service Ind J
Introduction
Service Industries Journal, 28(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
Internationalisation strategies in business-to-business services: the case of architectural practice
–Graham M. Winch [] []
Effects of corporate reputations, relationships and competing suppliers’ marketing programmes on customers’ cross-buying intentions
–Shih-Ping Jeng [] []
Different ways of measuring performance in the service industries: application in Spanish small and medium-sized hotels
–Maria Angeles Montoro-Sánchez; Francisco Mas-Verdu; Domingo Ribeiro Soriano [] []
Revised importance–performance analysis: three-factor theory and benchmarking
–Wei-Jaw Deng; Ying-Feng Kuo; Wen-Chin Chen [] []
The mitigating effects of uncertainty on ‘e’ innovation propensity: some service sector evidence
–Elaine Ramsey; Patrick Ibbotson; Patrick Mccole [] []
Increasing hotel customer value through service quality cues in Taiwan
–Hong-Sheng Chang [] []
Deviant service behaviour: coming soon to a theatre near you?
–Wendelien Van Eerde; Paul Peper [] []
Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis
–Pei Chao [] []
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
–Prem Shamdasani; Avinandan Mukherjee; Neeru Malhotra [] []