TOC: Service Ind J
Introduction
Service Industries Journal, 27(8)
 : : : TOC
: : journals |
Relevant ARCategory: |
Growth and Productive Dynamism of Business Services: EU-15, Spain and the Region of Madrid
–Antonio García Tabuenca; Fernando Coral Polanco [] []
Buying a Book as a Christmas Gift: Two Routes to Customer Immersion
–Michela Addis; Giulia Sala [] []
Quality Management: A Key Process in the Service Industries
–Ofer Zwikael; Shlomo Globerson [] []
Towards a Successful CRM Implementation in Banks: An Integrated Model
–Riyad Eid [] []
The Influence of Merger and Acquisition Activities on Corporate Performance in the Taiwanese Telecommunications Industry
–Hsiang-Hsi Liu; Tser-Yieth Chen; Lin-Yen Pai [] []
Standardisation versus Adaptation: Geographical Pressures to Deviate from Franchise Formats
–Juliet Cox; Colin Mason [] []
The Importance of Hotel Employee Service Attitude and the Satisfaction of International Tourists
–Chun-Min Kuo [] []
Explaining Market Heterogeneity in Terms of Value Perceptions
–David Martín Ruiz; Carmen Barroso Castro; Enrique Martín Armario [] []
Strategic Performance Measurement and Value Drivers: Evidence from International Tourist Hotels in an Emerging Economy
–Hao-Chen Huang; Wenyi Chu; Wei-Kang Wang [] []