TOC: J Acad Mar Sci
Introduction
Journal of the Academy of Marketing Science, 35(4)
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[Springer has been sending out alerts for JAMS with broken URLs since 35(2) — ch]
How to get lost customers back?
–Christian Homburg, Wayne D. Hoyer, Ruth Maria Stock [] []
Structure in product line management: The role of formalization in service elimination decisions
–Paraskevas C. Argouslidis, George Baltas [] []
Self-service technology effectiveness: the role of design features and individual traits
–Zhen Zhu, Cheryl Nakata, K. Sivakumar, Dhruv Grewal [] []
A market orientation in supply chain management
–Soonhong Min, John T. Mentzer, Robert T. Ladd [] []
See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints
–Christian Homburg, Andreas Fürst [] []
Customer-to-customer exchange: Its MOA antecedents and its impact on value creation and loyalty
–Thomas W. Gruen, Talai Osmonbekov, Andrew J. Czaplewski [] []
Norm violations and the role of marketplace comparisons in positioning brands
–Robert D. Jewell, Michael J. Barone [] []
The dynamic nature of survival determinants in e-commerce
–Ralitza Nikolaeva [] []
Consumer online privacy concerns and responses: a power-responsibility equilibrium perspective
–May Lwin, Jochen Wirtz, Jerome D. Williams [] []
Bilateral monopoly, identical distributors, and game-theoretic analyses of distribution channels
–Charles A. Ingene, Mark E. Parry [] []
Examining the effect of salesperson service behavior in a competitive context
–Michael Ahearne, Ronald Jelinek, Eli Jones [] []
Bias and variability in purchase intention scales
–Malcolm Wright, Murray MacRae [] []