TOC: J Services Mar
Introduction
Journal of Services Marketing, 21(7)
 : : : TOC
: : journals |
Relevant ARCategory: |
A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences
–Sandy Ng, Rebekah Russell-Bennett, Tracey Dagger [] []
Customer involvement and interaction in retail banking: an examination of risk and confidence in the purchase of financial products
–Barry Howcroft, Robert Hamilton, Paul Hewer [] []
Passengers’ expectations of airport service quality
–Dale Fodness, Brian Murray [] []
Personality traits and the process of store loyalty in a transactional prone context
–Liliana Bove, Betty Mitzifiris [] []
Hispanic vs non-Hispanic response to online self-service tasks: implications for perceived quality and patronage intentions
–Anthony D. Miyazaki, Walfried M. Lassar, Kimberly A. Taylor [] []
Adaptation in inter-firm relationships: classification, motivation, calculation
–Sven-Oliver Schmidt, Katherine Tyler, Ross Brennan [] []