TOC: J Service Res
Introduction
Journal of Service Research, 10(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Health Care: A Fertile Field for Service Research
–Leonard L. Berry and Neeli Bendapudi [] []
A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model
–Tracey S. Dagger, Jillian C. Sweeney, and Lester W. Johnson [] []
Identifying Cross-Channel Dissynergies for Multichannel Service Providers
–Tomas Falk, Jeroen Schepers, Maik Hammerschmidt, and Hans H. Bauer [] []
The Impact of the Customer Orientation of Call Center Employees on Customers’ Affective Commitment and Loyalty
–Alison M. Dean [] []
Understanding Customer Switching Behavior in a Liberalizing Service Market: An Exploratory Study
–Jaap E. Wieringa and Peter C. Verhoef [] []
Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors
–Kiran Karande, Vincent P. Magnini, and Leona Tam [] []