TOC: Service Ind J
Introduction
Service Industries Journal, 27(7)
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Knowledge is not Enough: Organisational Attention and Replication Strategies
–David M. Brock; Eyal Yaniv [] []
Effects of Personality on Service Quality in Business Transactions
–Ching-I Teng; Kuei-Wen Huang; I-Ling Tsai [] []
The Impact of Buying Environment Characteristics of Retail Websites
–Jung-Hwan Kim; Minjeong Kim; Jay Kandampully [] []
Determinants of the Use of the Internet as a Tourist Information Source
–Teodoro Luque-Martínez; J. Alberto Castañeda-García; Dolores Ma Frías-Jamilena; Francisco Muñoz-Leiva; Miguel A. Rodríguez-Molina [] []
The Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships p. 893
–Satu Nätti; Johanna Still [] []
Proportion of Franchised Outlets and Franchise System Performance
–Luis Vázquez [] []
A New Internet Driven Internationalisation Framework
–José M. Barrutia; Carmen Echebarria [] []
Small Business–Bank Relationships and the Role of Internet Banking
–Barry Howcroft; Mark Durkin; Gillian Armstrong; Elaine Emerson [] []
Life Insurance in Nigeria: An Application of the Theory of Reasoned Action to Consumers’ Attitudes and Purchase Intention
–Ogenyi Ejye Omar; Nana Owusu-Frimpong [] []