TOC: Managing Serv Qual
Introduction
Managing Service Quality, 17(5)
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Relevant ARCategory: |
Prioritizing service quality dimensions
–Nimit Chowdhary, Monika Prakash [] []
Achieving long-term customer satisfaction through organizational culture: Evidence from the health care sector
–Victoria Bellou [] []
Adopting internet banking services in a small island state: assurance of bank service quality
–Hatice Jenkins [] []
Tracking changes of e-customer preferences using multicriteria analysis
–Evangelos Grigoroudis, Panagiotis Kyriazopoulos, Yannis Siskos, Athanasios Spyridakos, Denis Yannacopoulos [] []
“Ethnocentricity” in top journals of services management: Authors, editorial review boards, editorial boards and editors
–Göran Svensson, Terje Slåtten, Bård Tronvoll [] []
Factors affecting service companies’ satisfaction with ISO 9000
–Fethi Calisir [] []