TOC: Service Ind J
Introduction
Service Industries Journal, 27(6)
 : : : TOC
: : journals |
Relevant ARCategory: |
Mixed Findings on the Service Recovery Paradox
–Chihyung Ok; Ki-Joon Back; Carol W. Shanklin [] []
Pricing of Payment Services: A Comparative Analysis of Paper-based Banking and Electronic Banking
–Göran Bergendahl; Ted Lindblom [] []
An Empirical Approach to Service Classification for Productivity Management Studies
–Farhad Shafti; Robert Van Der Meer; Terry Williams [] []
The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis
–P.A. Phillips [] []
From Service to Experience: Understanding and Defining the Hospitality Business
–Nigel Hemmington [] []
The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry
–Tomás F. Espino-Rodríguez; Antonia M. Gil-Padilla [] []
Implementation and Outcomes of Customer Value: A Dyadic Perspective
–Shu-Ching Chen; Pascale G. Quester [] []
Student Satisfaction Index in Portuguese Public Higher Education
–Helena Alves; Mário Raposo [] []
Network Dynamics and the Internationalisation Process of Small Advertising Agencies
–Dev K. Boojihawon [] []