TOC: J Service Res
Introduction
Journal of Service Research, 10(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
August, 2007
Determinants and Outcomes of Customers’ Use of Self-Service Technology in a Retail Setting
–Bert Weijters, Devarajan Rangarajan, Tomas Falk, and Niels [] [] Schillewaert
Service Quality Attribute Weights: How Do Novice and Longer-Term Customers Construct Service Quality Perceptions?
–Tracey S. Dagger and Jillian C. Sweeney [] []
A Cup of Coffee With a Dash of Love: An Investigation of Commercial Social Support and Third-Place Attachment
–Mark S. Rosenbaum, James Ward, Beth A. Walker, and Amy L. Ostrom [] []
Service Recovery Paradox: A Meta-Analysis
–Celso Augusto de Matos, Jorge Luiz Henrique, and Carlos Alberto Vargas Rossi [] []
The Influence of Angry Customer Outbursts on Service Providers’ Facial Displays and Affective States
–Karen S. Dallimore, Beverley A. Sparks, and Ken Butcher [] []
Understanding Frequent Switching Patterns
–Inger Roos and Anders Gustafsson [] []