TOC: J Services Mar
Introduction
Journal of Services Marketing, 21(3)
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Relevant ARCategory: |
Customer orientation, relationship quality, and relational benefits to the firm
–Gerrard Macintosh [] []
How consumers with disabilities perceive “welcome” in retail servicescapes: a critical incident study
–Stacey Menzel Baker, Jonna Holland, Carol Kaufman-Scarborough [] []
A proposed multi-dimensional approach to evaluating service recovery
–Mahesh S. Bhandari, Yelena Tsarenko, Michael Jay Polonsky [] []
An exploratory study of employee turnover indicators as predictors of customer satisfaction
–Robert F. Hurley, Hooman Estelami [] []
Services purchased at brick and mortar versus online stores, and shopping motivation
–Rajasree K. Rajamma, Audhesh K. Paswan, Gopala Ganesh [] []
The service recovery paradox: justifiable theory or smoldering myth?
–Vincent P. Magnini, John B. Ford, Edward P. Markowski, Earl D. Honeycutt Jr [] []