TOC: Managing Serv Qual
Introduction
Managing Service Quality, 17(3)
 : : : TOC
: : journals |
Relevant ARCategory: |
2007
The synergic relationship between TQM and marketing in creating customer value
–Cristina Mele [] []
Ethnicity and customer satisfaction in the financial services sector
–Jose Lopez, Laura Kozloski Hart, Alison Rampersad [] []
The influence of culture on perceptions of service employee behavior
–Mikyoung Kong, Giri Jogaratnam [] []
A model of customer retention of dissatisfied business services customers
–Lesley White, Venkata Yanamandram [] []
Perceived e-service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty
–Eduard Cristobal, Carlos Flavián, Miguel Guinalíu [] []
Internet retailing quality: one size does not fit all
–Julie E. Francis [] []