TOC: Intl J e-Bus Res
Introduction
International Journal of e-Business Research, 3(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
April/June, 2007
Integration of E-CRM in Healthcare Services: A Framework for Analysis
–L.C. Burr, R.A. Patterson, E. Rolland, K.F. Ward [] []
The Impact of E-CRM on Organisational and Individual Behavior: The Effect of the Remuneration and Reward System
–Soumaya Ben Letaifa, Jean Perrien [] []
Do Mobile CRM Services Appeal to Loyalty Program Customers?
–Veronica Liljander, Pia Polsa, Kim Forsberg [] []
E-CRM and Managerial Discretion
–Tim Coltman, Sara Dolnicar [] []
Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM
–Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter [] []
Developing a Global CRM Strategy
–Michael Shumanov, Michael Ewing [] []