TOC: J Service Res
Introduction
Journal of Service Research, 9(4)
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May, 2007
Modeling the Repatronage Behavior of Business Airline Travelers
–Jennifer Harris and Mark Uncles [] []
Managing Key Business-to-Business Relationships: What Marketing Can Learn From Supply Chain Management
–Lynette J. Ryals and Andrew S. Humphries [] []
How Effective Are Loyalty Reward Programs in Driving Share of Wallet?
–Jochen Wirtz, Anna S. Mattila, and May Oo Lwin [] []
The Positive and Negative Effects of Switching Costs on Relational Outcomes
–Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh, and Sharon E. Beatty [] []
The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status
–Aliosha Alexandrov, Emin Babakus, and Ugur Yavas [] []
Doing a Double Take: Accounting for Occasions in Service Performance Assessment
–Adam Finn [] []
Special Section of the Journal of Service Research: "Service Operations: Theory, Practice, and Future Research"
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