TOC: Managing Serv Qual
Introduction
Managing Service Quality, 17(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Observation of listening behaviors in retail service encounters
–Donelda S. McKechnie, Jim Grant, Vishal Bagaria [] []
Effects of service quality dimensions on behavioural purchase intentions: A study in public-sector transport
–Manuel Sánchez Pérez, Juan Carlos Gázquez Abad, Gema María Marín Carrillo, Raquel Sánchez Fernández [] []
Customer satisfaction with waits in multi-stage services
–Rhonda L. Hensley, Joanne Sulek [] []
Waiting time influence on the satisfaction-loyalty relationship in services
–Frédéric Bielen, Nathalie Demoulin [] []
The current state of six sigma application in services
–Ayon Chakrabarty, Kay Chuan Tan [] []
Applying the TOC five-step focusing process in the service sector: A banking subsystem
–Richard A. Reid [] []