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Frontiers in Service

Introduction

16th Annual ÂÜÀòÉç¹ÙÍø Frontiers in Service Conference, San Francisco, 4-7 Oct 2007; Deadline 1 Mar

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Date: Wed, 8 Nov 2006 13:38:06 -0500
From: Carrie Baran <Carrie_Baran@rhsmith.umd.edu>

16th Annual ÂÜÀòÉç¹ÙÍø Frontiers in Service Conference

October 4—7, 2007 
San Francisco, California, USA

SPONSORED BY:

IBM Almaden Research Center, USA

The Center for Excellence in Service, Robert H. Smith School of Business, University of Maryland, USA

The ÂÜÀòÉç¹ÙÍø

The Center for Excellence in Service at the University of Maryland and the IBM Almaden Research Center are pleased to announce the CALL FOR PAPERS for the 16th annual ÂÜÀòÉç¹ÙÍø Frontiers in Service Conference.

CURRENT TOPICS:

  • Service Marketing
  • Service Information Technology
  • Service Innovation
  • Service Science
  • Empirical Studies of Service
  • Theoretical Perspectives on Service
  • Service Engineering
  • Service Design
  • Service Productivity
  • Service Operations
  • Service Human Resources
  • E-Service
  • Customer Relationship Management
  • Other topics in service research

The conference will highlight the latest thinking in service, particularly those that combine aspects of technology, social science, and business. Preference for academic abstracts will be given to more rigorous analytical, empirical and behavioral approaches.  Reviews of major research areas are especially encouraged.  Case studies by practitioners are also encouraged.

Conference attendees will consist of both academicians and practitioners, and we ask that the 25-minute presentations be understandable to both groups. Because there will be no published proceedings, we encourage authors to submit their best work, providing it will not have been published by the date of the conference.

Abstracts may be submitted online at   and are due by March 1, 2007.  The conference committee will select abstracts on a competitive basis, and authors will be notified by May 1, 2007.

ABOUT THE CONFERENCE:

The 2007 conference and all sessions will be held at the Westin St. Francis Hotel located on Union Square in the heart of San Francisco.  The conference will open with a reception Thursday evening (4 October) at the Westin on the 32nd floor, known as the Imperial Floor, in the gorgeously appointed Victor’s and Alexandra’s rooms. The city view from the top floor is unparalleled.  The annual awards dinner is planned to take place in Westin’s Grand Ballroom and on Saturday we’ll be heading out for a harbor fireworks cruise on the bay for dinner.

The Westin (home of Heavenly Beds™) is offering special tiered conference rates to our attendees, and there is a wide variety of hotels to choose from in downtown San Francisco.  The near-by (walking distance) Hotel Griffon (historic boutique hotel) is also offering our attendees a special rate. 

Transportation is easy and inexpensive around the city.  The rapid transit system between Union Square and the airport zips you along in safety.  Cable cars have regular routes around town and the taxi drivers are friendly and knowledgeable. 

This week, Fleet Week brings its own set of unique activities (parade of ships, Blue Angels aerial demonstrations and more).  San Francisco itself offers a multitude of cultural, historical, shopping and just plain fun opportunities.

Autumn in San Francisco is truly the best time of year for weather. Days are warm and sunny (60-70’s F), and nights are mild and clear (50’s F). Dress in layers.  Rainfall is rare, the fog has cleared and the long warming process has reached its magnificent zenith, making September, October and early November the three best months to visit San Francisco.

For up-to-date conference information, go to

CONFERENCE COMMITTEE:

Co-Chair – Jim Spohrer
Director Almaden Services Research & Innovation Champion,
IBM Almaden Research Center, USA
 
Co-Chair – Paul Maglio
Senior Manager of Service Systems Research,
IBM Almaden Research Center, USA
 
Co-Chair – Roland Rust
David Bruce Smith Chair in Marketing and Executive Director,
Center for Excellence in Service
University of Maryland, USA
 
Doug Morse
Vice President and Global Support,
Oracle Corporation, USA
 
Richard Larson
Mitsui Professor of Engineering Systems and Civil and Environmental Engineering,
Director, Center for Engineering Systems
Massachusetts Institute of Technology, USA
 
Rod Brodie
Professor of Marketing,
University of Auckland, New Zealand
 
Mike Brady
Chair,
ÂÜÀòÉç¹ÙÍø Services Special Interest Group