A breakdown of how millennial women are consuming healthcare differently than previous generations
Americas shifting demographics are highly visible in the millennial generation. Consisting of about a third of Americans, this generation is than any generation before it. Millennial womens attitudes toward health and the healthcare system are different than previous generations, too, and millennials are consuming healthcare in different ways than older generations did.
Here are a few ways millennial women are changing the playing field with their healthcare shopping, purchasing and consuming habits.
- Millennials, and especially female millennials, are than previous generations, and theyre willing to pay a premium for healthier foods (globally, not just in the U.S.).
- Anxiety, stress and depression in the millennial age group than in previous generations. While many hypotheses as to why , its likely due to a combination of factors such as increased pressure via social media, shifting parenting styles and declining incomes combined with ballooning debt.
- Millennials tend to source their health information differently , with differences by gender, ethnicity, and immigration and educational status. The internet is the primary source of health information for almost all millennials; however, its worth noting that:
- African Americans and Latinos gain insights from traditional media at a significantly higher rate than Caucasians.
- Higher education levels correlate to higher levels of seeking health help and info from family members.
- Millennial women plan to than their male counterparts to care for others, including children, aging parents and their partners.
- Among millennials, , but vaping is on the rise.
- Orthorexia, not officially recognized in the fifth edition of the Diagnostic and Statistical Manual of Mental Disorders, has been proposed as a term that describes an obsession with eating healthy, and millennial women are particularly prone to itpossibly because of a social media climate that emphasizes eating clean and posting selfies with healthy foods.
- Data pulled from Google Trends suggests that healthy living means something different to male millennials than female millennials; men tend to focus on exercise, while women focus on food (particularly older millennial females).
- Interestingly, older millennials are more health-focused than younger ones. This could be because theyre at a stage of life when theyre starting families and realizing that poor health choices, such as eating unhealthy foods and skipping exercise, have consequences that can interfere with their ability to handle their growing professional and personal responsibilities.
- Millennial women are at a higher rate than men (82% for women, 78% for men). They also wait longer to seek care when theyre sick, and theyre more inclined than men to self-diagnose and self-treat. While studies havent drawn conclusive evidence, this could be due in part to the when they seek medical care.
What do all these data points add up to for hospital and healthcare marketers? Not problems, but opportunities. Here are some ways healthcare marketers can appeal to millennial women.
- Convenience is extremely important for millennial women, but seeking care via Americas current healthcare system tends to be anything but convenientplus the issue of can be a significant barrier. These systemic problems are extremely hard to course-correct, but marketers who tout a systems efforts in these areas may be met with more success than those who focus on state-of-the-art medical equipment or physician expertise.
- Consumers are also increasingly searching for , so marketers should consider focusing on a systems telemedicine capabilities in ads aimed at millennial women.
- Traditional tactics are not as effective for millennials as they are for older consumers. According to a Harris Poll, millennials (especially millennial women) trust word-of-mouth and recommendations from their friends, often on social media, more than they trust advice from a professionaland theyre to take action based on it. Marketers should meet millennial women where they are to connect with them.
- Millennial women , so testimonial campaigns shared via social media can be a good tactic to reach them.
- Once you do reach them, educate millennial women on the benefits of preventive care and maintaining a relationship with a primary care provider, who can serve their basic healthcare needs as well as give high-quality, in-system referrals when other problems arise.
- The best way to increase health knowledge among millennials of all demographics is to provide information in standardized, easy-to-understand, reliable formats. Health systems that do this well, such as and have earned millions of followers on the social media channels where their consumers spend time; these healthcare organizations explain complex conditions, symptoms and treatments in clear, approachable language.
Change is the only constant and this seems particularly true in healthcare. Whether its due to our shifting political climate, the increasing pressures faced by doctors, the habits of those who consume medical services, or an infinitely complicated combination of factors, the one thing we can count on is that as soon as weve got it figured out, the game will change again.
Kathy Selker is the president and CEO of , an independent, full-service marketing and advertising agency, and the author of , a blog about marketing hospitals to women. Follow Kathy on Twitter .