An overview of some of next year鈥檚 top healthcare marketing trends, including some common pitfalls to evade
As marketers specializing in healthcare, we鈥檙e dedicated to identifying and anticipating trends that will affect the work we do every day. With the state of digital marketing changing so rapidly, it鈥檚 important as healthcare marketers to constantly adapt our best practices and modify strategy based on the current trends.
With 2020 approaching quickly, now is the time to reflect on marketing from the past year, analyze what鈥檚 working and move past what isn鈥檛. Here is a list of 10 common mistakes that could be hindering your success. Avoid them, and you鈥檒l be on your way to a better 2020.
No. 1 鈥 Becoming Too Transactionally Focused
We live in a fast-paced world, but rushing to the urgent at the expense of the important is rarely better. Your marketing department might be focused on bringing patients through the door right now, but is it motivating them to stay beyond their immediate need?
Instead of focusing on selling one 鈥減roduct鈥 or one visit at a time, marketers should instead focus on building a long-term relationship with patients that will add value鈥攂oth for the company and the patient. If someone continues to have good experiences with your brand, they will keep coming back and you鈥檒l see their value as a customer increase over time.
No. 2 鈥 Not Prioritizing Meaningful Interactions
New Facebook algorithms are rewarding posts that earn 鈥渕eaningful interactions,鈥 otherwise known as shares, reactions (previously called 鈥渓ikes鈥) and comments. To use social media effectively, create posts that encourage engagement and conversation.
No. 3 鈥 Ignoring Consumer Distrust
It鈥檚 not just millennials who feel alienated by the healthcare system. Difficult navigation of complex organizations, uncertainty about costs and minor obstacles to receiving care are sowing distrust of the healthcare system as a whole. Do you make it simple for patients to get the help they need?
No. 4 鈥 Maintaining Your Digital Status Quo
How long has it been seen you鈥檝e updated your social media strategy or Google Ads spend? Because the cost per click for paid search has continued to rise, you can expect to pay more for fewer results. Reassess your budget to get the most bang for your buck.
No. 5 鈥 Taking Too Long to Get to the Point
In an on-demand world where more content is just a click away, marketers鈥 biggest challenge is keeping their ads in front of the audience. Smart healthcare marketers have learned how to win the battle for short attention spans by retooling their messages and buying media that connects at the appropriate stage of the buying decision.
No. 6 鈥 Putting Off Alignment Issues
Considering the frequency of mergers, acquisitions, name changes and restructuring of healthcare brands, internal alignment is more important than ever. You can鈥檛 just slap a logo on an office building and expect people to understand your brand or distinguish it from any other. What is the single brand promise that all entities within your organization can live up to?
No. 7 鈥 Placing Brand on the Back Burner
Healthcare executives are putting a higher value on data related to their brands and reputations, according to a . Brand data ranked closely alongside financial performance and customer preferences as the data they value most, yet only 28% felt that they received comprehensive data on the topic.
This confirms what marketers have always known: Brand matters. The downside? Branding is also hard to gauge and measure success. Branding is not about bringing money in the door as quickly as possible, it鈥檚 about improving lifetime customer value by delivering consistently on one brand promise to build patient loyalty and advocacy.
No. 8 鈥 Underestimating Influencers
Reaching out to community influencers is a great way to build trust for your brand. You could also use internal influencers like charismatic doctors or nurses who enjoy being in front of a camera. They can create content that is both educational and entertaining.
No. 9 鈥 Forgetting to Follow the Money
It鈥檚 no surprise that high-value individuals and those with top-shelf insurance coverage represent the most profitable patient population. So, when money鈥檚 no object, and those people can seek treatment anywhere they choose, what will distinguish the care centers they turn to? In most cases, it鈥檚 reputation. Does your brand have the best reputation in your area? Do you truly deliver a superior customer experience?
No. 10 鈥 Saying You鈥檙e Close to Home
Many community hospitals and health systems like to emphasize that they鈥檙e 鈥渃lose to home,鈥 leaving people to assume that means better care. But we know this isn鈥檛 always the case. Proximity is not a valid differentiator, as there is always another provider who could open a location closer to your patients.
When creating your marketing plan for 2020, keep these in mind. Avoiding them could be the difference between more of the same, or the best year yet.
Katie Sorce is a marketing coordinator for Smith & Jones. She contributes to research and strategy projects, manages social media and digital marketing accounts, and assists with content creation, account management, finance and operations. Smith & Jones is the healthcare marketing agency that specializes in branding and targeted service line marketing for hospitals, health systems and other care providers. Learn more at .