Note: This post was originally published in the .
As nonprofit marketers and fundraisers begin their , quickly creating personalized, data-driven content has never been more important. The from Salesforce.org is designed to help nonprofits of all sizes build constituent-first communications fast.
Building effective marketing campaigns is especially critical for smaller nonprofits, which have unfortunately been hit the hardest by the pandemic and experienced a decline in annual donations. As nonprofits look to make up for revenue lost, as well as take their engagement and giving to new heights, digital tools present new opportunities to reach new audiences and deepen relationships with existing supporters.
To learn how nonprofits of all sizes are approaching this end-of-year giving season, we asked leaders at, , , , and to share their tips and tools for engaging constituents.
The newly-launched Marketing Cloud for Nonprofits is designed to help nonprofits of all sizes build constituent-first communications fast.
1. Say Goodbye to Batch and Blast
As more and more nonprofits are making the full switch to digital, personalized outreach to both current and prospective donors is increasingly imperative. One of the biggest keys to maximizing fundraising efforts is understanding each persons propensity to give, what moves them to donate, and what their capacity is for giving. In fact, using the recipients name in an email can result in an average increase of . Now more than ever, nonprofits have a wealth of knowledge just waiting to be used to make constituents feel seen, known, and engaged on a whole new level.
Our goal is to help as many children born with clefts as possible by retaining our supporters year over year, recapturing lapsed donors, and growing our universe of new supporters, said Kevin Scally, senior director of marketing infrastructure at SmileTrain. Our donors are on a journey with us, thats why personalization is so important. Salesforce Marketing Cloud has helped us say goodbye to batch & blast and say hello to personalized supporter journeys.
2. Provide Consistent Updates to All Stakeholders
If weve learned anything from this past year and a half, its that strategic communication is the key to driving impact. Having a consistent line of communication with supporters, partners, and stakeholders keeps everyone connected to your mission and ensures that you stay top of mind. Organizing those many lines of communication and keeping everything up-to-date in one place keeps information streamlined and ensures that your team is functioning efficiently.
(RED) is in constant communication with our constituents, including partners, prospects and consumers, said Meaghan Condon, vice president of partnerships. Salesforce Marketing Cloud allows us to share new information, collaborate effectively, and streamline our workload, which is essential for us. The more efficient we are, the greater our capacity for new partners, and the more partners we have, the more money were generating for the Global Fund.
3. Make the Right Ask at the Right Time
The heart and soul of nonprofit work will always be relationships, authentic connections between missions and donor values, and the desire to make long-lasting change. But the fundamentals of making the right ask at the right time in the right way hold true through change, challenges, and progress. Now is the time to take steps however small or grand to improve your capabilities and improve the donor experience. And speaking of the right time, where would we be without our phones? App-based technology puts all this critical donor info at your fingertips, so that you can have an always on presence.
Sam Rye, manager of marketing and communications at Conservation Volunteers Australia, explained how his team is innovating to connect with supporters where and when they want to be engaged. At Conservation Volunteers Australia, were on a mission to help all Australians take action for nature. Weve been using Salesforce to make it easier to tailor communications to groups and individuals based on what they want to hear about, from our growing array of different ways people can do their bit for the living world. Were exploring new and innovative ways to present an always on presence so that people can take action where they want, when they want, and keep in touch with the outcomes of their efforts.
Having a consistent line of communication with supporters, partners, and stakeholders keeps everyone connected to your mission and ensures that you stay top of mind.
4. Create Better Supporter Journeys
Top-knotch donor experiences are no longer limited to the private sector alone. In 2021, donors increasingly expect to receive communications and experiences that are tailored to their needs, situations, and preferences.
In todays digital-first world, youre always just a click away from unique communities with a wide range of interests and motivations for engaging with your organization. From new and prospective donors to long-time constituents, creating better and more personalized supporter journeys that are relevant to each group is important for building strong relationships. The first step to achieving this is having well-organized data that can provide a single view of supporters, enabling personalized outreach to each unique donor group.
Listen. Learn. Salesforce makes it possible to welcome new patrons, while still thoughtfully encouraging existing ones to discover new programs and enjoy the content theyve come to love, said Kent Davidson, the managing director at the 92nd Street Y. This is a unique opportunity to collect data and use it responsibly to honor our patrons and our mission.
5. Create Unified Systems for Insights Across Your Organization
Siloed data is never a good thing. Having mission-critical information spread out across disparate systems not only makes marketing strategies less effective, it eats up important hours for employees whose time is better spent on engaging donors. Ultimately, the most effective organizations start with great data.
And having great data thats clean, updated, and unified across systems will roll over into every aspect of your work. Most importantly, itll ensure that your fundraising campaigns, volunteer engagements, and marketing efforts will reach the right supporters with the right message at the right time.
The team at Pittsburgh-based nonprofit 412 Food Rescue uses both Salesforce and Google Analytics in their work to close the gap between food surplus and food scarcity. Sara Swaney, 412 Food Rescues director of advancement, said that unifying her organizations data allows us to look at our data across platforms web and app to understand the full journey of our users. Weve been able to cut our reporting time by 50%.
Now is the time when nonprofits of all sizes are strategizing, preparing, and implementing strategies to maximize the biggest and most important season of the year for nonprofit giving. As you brainstorm #GivingTuesday ideas or prepare for your first in-person fundraisers in nearly two years, dont overlook the importance of ensuring your communications strategies, data, systems, and marketing campaigns are set up correctly to best set your team up for end-of-year fundraising success.
Product Marketing Manager at Salesforce.org. Lautel is a Product Marketing Manager at Salesforce.org. In her spare time, she likes listening to dance music and practicing Japanese.